Users of all three sites also grumbled about poor customer service, citing difficulty finding a phone number for a live representative and complaint emails being answered by a form letter or not at all.Of the three dating websites, e Harmony has the steepest rates, with a monthly membership starting at about per month.One wrote, “This company, Match.com, of which i never have even logged onto before, charged my debit card 52.10. Despite being the most popular online dating website, with 3.5 million active users as of September 2010 according to company figures, OKCupid received very few complaints – probably because, unlike e Harmony and Match.com, the site is free to most users.
A few months later, I began getting SPAM emails from other companies, which were being sent to the unique email that I used to sign up for e Harmony.
It seems that they sold, shared or somehow released my personal contact information when I cancelled.
Muck Rock’s request to the FTC yielded 2056 complaints about Match since 2005, 301 complaints about e Harmony since 2007, and seven complaints about OKCupid since 2008. About half of all claims involve allegations of what the FTC calls “romance scams,” in which online con artists swindled hundreds or thousands of dollars from naive lonelyhearts.
In some cases, scammers sent flowers or a fruit basket as a sign of affection before asking for help paying for a flight to the United States or a cancer-stricken family member’s medical bills.
One complainant wrote, “I have tried for 4 years to get them to leave me alone and unsubscribed at least 50 times. It is painful to be harassed.” Perhaps more egregiously, some complaints accuse e Harmony of selling former users’ e-mail addresses to other companies.